AWS Support Engineer - DevOps

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Job Overview

The AWS Support Engineer - DevOps at Jobs via Dice is tasked with ensuring the seamless operation of AWS services while implementing automation and optimizing deployment processes. This role requires a combination of technical expertise in cloud architecture, development operations, and customer service to facilitate troubleshooting and provide comprehensive support. The Engineer will collaborate closely with cross-functional teams to develop solutions that enhance system performance and reliability, ensuring that the infrastructure aligns with best practices and industry standards.

Job Responsibilities

• Provide technical support for AWS cloud services, ensuring high availability and performance of applications.
• Automate deployment and management processes using infrastructure as code (IaC) methodologies.
• Monitor system performance and troubleshoot issues, implementing necessary fixes or optimizations.
• Collaborate with development teams to integrate CI/CD pipelines for efficient code deployment.
• Document processes, configurations, and best practices for future reference and training purposes.
• Assist in the planning and execution of migration strategies for existing applications to the AWS cloud.
• Participate in on-call rotation to address critical system outages or performance issues promptly.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years of experience in AWS support or DevOps engineering roles.
• Strong familiarity with AWS services such as EC2, S3, Lambda, RDS, and VPC.
• Proficient in scripting languages such as Python, Bash, or PowerShell.
• Experience with CI/CD tools like Jenkins, GitLab, or AWS CodePipeline.
• Knowledge of containerization technologies such as Docker and orchestration platforms like Kubernetes.
• Excellent problem-solving skills and ability to work under pressure in a team-oriented environment.

Technologies & Tools

The AWS Support Engineer - DevOps will work with a range of technologies and tools including AWS Management Console, AWS CLI, Terraform for infrastructure management, JIRA for project management, along with monitoring tools such as CloudWatch and Prometheus. Familiarity with Git for version control and knowledge of Agile methodologies are also essential for effectiveness in this role.

Ideal Candidates

The ideal candidates for the AWS Support Engineer - DevOps position are those who exhibit a strong analytical mindset, possess excellent communication skills, and prioritize customer satisfaction. They are detail-oriented individuals who thrive in dynamic environments and enjoy resolving complex technical challenges. A passion for continuous learning and staying updated with the latest AWS features and best practices will set them apart, allowing them to contribute positively to both team dynamics and operational success.