Chat Support Specialist - Remote

About the Role

Sutherland Breezy is seeking professional and friendly Chat Support Specialists to assist U.S. customers remotely through online messaging. In this role, you will respond to customer questions, resolve account-related issues, and provide a positive customer experience. The position does not require phone calls.

Key Responsibilities

• Respond to customer inquiries through live chat and email.
• Provide accurate account support and updates.
• Escalate issues when necessary using internal tools.
• Maintain service quality and data accuracy.
• Deliver friendly, prompt, and professional customer support.

Required Skills & Qualifications

• Strong English typing and communication skills.
• Access to high-speed internet and a suitable remote workspace.
• Basic computer navigation skills.
• Willingness to learn and follow established procedures.
• Previous experience is not required.
• Call center or customer service experience is an advantage.

Compensation

• Hourly pay of $40–$45.
• Weekly pay.
• Performance-based bonuses.

Benefits

• 100% remote work.
• Company-provided tools and software.
• 401(k) retirement plan with company match.
• Tuition assistance and continuing education support.
• Ongoing mentorship, paid training, and coaching.
• Rewards and incentive programs for top performers.
• Career growth opportunities in Quality Assurance, Training, and Supervisory roles.
• Inclusive work culture.

Work Schedule

• Full-time position, 40–45 hours per week.
• Multiple shifts available across U.S. time zones.
• Evening and weekend availability is an advantage.

Equal Employment Opportunity

Sutherland Breezy is an equal-opportunity employer.