CL Account Management Specialist (Logistics Sales Specialist)

Position Overview

We are seeking a proactive and experienced CL Account Management Specialist (Logistics & Transportation Specialist) to support key customer account management, transportation operations, sales strategy execution, and business performance improvement across our logistics and supply chain operations.

This role will collaborate closely with customers, internal operations teams, transportation providers/carriers, and global headquarters to drive revenue growth, enhance service quality, optimize transportation costs, and ensure smooth end-to-end logistics execution.

The ideal candidate has strong hands-on transportation experience, including carrier management, freight procurement, rate negotiation, transportation planning and execution, combined with strong communication, data analysis, and customer-facing capabilities..

Core Roles

• Be the point person for communication across the organization, relevant statistics and planning, monthly business reviews, and division KPI management.
• Lead and manage sales planning and strategic initiatives, including annual, semi-annual, quarterly, and weekly operating plans.
• Challenge and support forecast assumptions based on market data, industry dynamics, statistics, and business trends.
• Create long-range sales forecasts, working closely with Sales and Operations teams.
• Conduct market research across logistics, freight forwarding, warehouse, and domestic transportation markets.
• Execute quantitative and qualitative analyses of warehouse and transportation costs and performance metrics.
• Manage and optimize transportation operations, including FTL, LTL, drayage, and other inland transportation services.
• Support carrier sourcing, RFQ/RFP processes, freight rate negotiation, and carrier performance management.
• Provide specialized consulting and strategy development to improve customer logistics solutions.
• Support executive management in business process development and operational improvement.

Key Responsibilities

Account Management & Customer Support

• Support day-to-day account management for key customers, including order management, service coordination, issue escalation, and follow-up.
• Maintain strong customer relationships through regular communication, service reviews, and responsiveness to inquiries and requests.
• Assist in preparing customer reports, KPIs, and business review materials.

Transportation Operations & Carrier Management

• Manage day-to-day transportation activities, including shipment planning, carrier assignment, dispatch coordination, pickup/delivery tracking, and exception management.
• Manage FTL, LTL, drayage, and other domestic transportation requirements based on customer needs.
• Source and manage carriers based on service, capacity, cost, safety, and customer requirements.
• Conduct transportation RFQs/RFPs and negotiate freight rates and commercial terms with carriers.
• Monitor carrier performance, service failures, capacity constraints, and rate competitiveness.
• Develop backup carrier and capacity plans to maintain service continuity.
• Respond to urgent transportation issues and coordinate corrective actions with carriers, customers, and internal operations teams.

Operations & Business Support

• Support sales planning activities, including forecasting, pricing updates, and customer business analysis.
• Prepare quotations, rate updates, and commercial documents.
• Analyze customer volume trends, operational performance, and cost structures to support business decisions.
• Analyze transportation lanes, shipment volumes, carrier rates, accessorial charges, and freight costs.
• Support transportation and warehouse operations to ensure seamless execution.

Performance Analysis & Reporting

• Generate and analyze sales performance reports, margin analysis, and operational dashboards.
• Identify service or cost deviation trends and provide recommendations for corrective actions.
• Monitor transportation cost, revenue, margin, and carrier performance.
• Identify transportation cost-saving opportunities through carrier sourcing, lane optimization, mode optimization, and rate negotiation.
• Support development of improvement plans with warehouse and transportation teams.

Cross-Functional Collaboration

• Work closely with warehouse, transportation, and operations teams to ensure seamless execution of customer requirements.
• Communicate schedule changes, operational risks, and improvement opportunities across departments.
• Coordinate with HQ/global branches for pricing, routing guides, SOP updates, and special projects.
• Support implementation of new transportation lanes, customers, and logistics projects

Process & Service Improvement

• Support continuous improvement initiatives to enhance service quality, operational efficiency, and customer satisfaction.
• Assist in SOP creation, revisions, and implementation of standardized service processes.
• Participate in root-cause analysis for service failures and monitor action plan progress.
• Develop and maintain transportation SOPs and standardized carrier management processes.
• Analyze transportation failures such as late pickup/delivery, capacity issues, and unexpected freight cost increases, and drive corrective actions.

Administrative & Support Duties

• Maintain accurate sales and customer data in internal systems (ERP/CRM/WMS/TMS).
• Support internal audits, compliance checks, and customer requirements documentation.
• Perform additional duties assigned by the Sales Manager or department leadership.

Qualifications

• Bachelor’s Degree in Business, Supply Chain, Logistics, Transportation, or related field preferred.
• 10+ years of experience in logistics, transportation, supply chain, or customer account management preferred.
• Hands-on experience in domestic transportation operations and carrier management strongly preferred.
• Experience with FTL and LTL transportation required; drayage/intermodal experience preferred.
• Experience in carrier sourcing, freight RFQ/RFP, rate negotiation, and transportation cost analysis preferred.
• Experience in 3PL, freight forwarding, warehousing, transportation, or manufacturing logistics preferred.
• Experience with ERP, WMS, and/or TMS systems.
• Bilingual in English and Korean preferred.
• Strong analytical skills with proficiency in Excel and PowerPoint.
• Strong communication and coordination skills with the ability to work effectively with customers, carriers, and internal teams.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Ability to thrive in a fast-paced logistics and transportation environment.

Skills

• Transportation Operations Management
• Carrier Management & Sourcing
• Freight RFQ / RFP & Rate Negotiation
• FTL / LTL / Drayage / Intermodal
• Transportation Cost & Margin Analysis
• Customer Account Management
• KPI & Performance Management
• Logistics Planning & Analysis
• TMS / WMS / ERP
• Root Cause Analysis & Continuous Improvement
• Customer & Carrier Relationship Management
• Strong problem-solving and escalation management skills

Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs / paid holidays

Business Hours: Mon-Fri 08:00 AM to 5:00 PM (Flexibility to work extended hours or occasional overtime as required to support transportation operations)

Job Type: Full-time

** This position is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States without employer sponsorship. **

Equal Opportunity & Inclusive Workplace

LX Pantos America, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value diverse backgrounds, experiences, and perspectives, and we strive to create an environment where all employees feel respected and empowered.

We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.