Cleared Maintenance Engineer (CME) Technical Account Manager (TAM) - OpenShift Container Platform

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Job Overview

The Cleared Maintenance Engineer (CME) Technical Account Manager (TAM) for OpenShift Container Platform at Red Hat is responsible for delivering high-quality technical support and guidance to our clients utilizing the OpenShift ecosystem. This role focuses on ensuring the successful operation of our clients' containerized applications by providing expertise in maintenance, troubleshooting, and optimization. The CME TAM will work closely with clients to understand their specific needs, deliver tailored solutions, and facilitate best practices within Red Hat's OpenShift Container Platform, while also collaborating across various internal teams to enhance customer experience and satisfaction.

Job Responsibilities

• Provide dedicated support and strategic guidance to customers using the OpenShift Container Platform.
• Perform proactive maintenance, troubleshooting, and performance tuning of client applications.
• Collaborate with clients to understand their goals and ensure their requirements are being met with the latest OpenShift best practices.
• Act as a liaison between clients and internal engineering teams, reporting on customer feedback and addressing technical challenges.
• Ensure timely resolution of technical issues and reinforce customer confidence in Red Hat’s products and services.
• Conduct training sessions and workshops for clients to promote effective usage of Red Hat technologies.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum 3 years of experience in a Technical Account Manager or similar role.
• Strong understanding of containerization, Kubernetes, and the OpenShift ecosystem.
• Experience with cloud infrastructure and DevOps practices.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication and interpersonal skills, with an aptitude for customer service.
• Must possess an active security clearance.

Technologies & Tools

The Cleared Maintenance Engineer (CME) TAM will primarily engage with Red Hat’s OpenShift Container Platform, utilizing a variety of tools and technologies including Kubernetes, Docker, and various monitoring and analysis software to ensure optimal performance of client applications. Familiarity with cloud service providers such as AWS, Azure, or Google Cloud is essential, along with expertise in CI/CD tools and practices conducive to container orchestration.

Ideal Candidates

Ideal candidates for the CME Technical Account Manager position will exhibit a passion for technology and a strong customer-centric approach. They will possess a collaborative spirit, demonstrating exceptional communication skills that facilitate clear exchanges of technical information with clients and team members alike. A proactive and adaptive mindset, coupled with a strong technical background, will empower them to effectively address client challenges and drive satisfaction within the OpenShift landscape.