Cleared Maintenance Engineer (CME) Technical Account Manager (TAM) - OpenShift Container Platform

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Job Overview

The Cleared Maintenance Engineer (CME) Technical Account Manager (TAM) for OpenShift Container Platform at Red Hat is responsible for ensuring the technical success of our clients through effective management and resolution of technical issues. This role serves as the primary point of contact for customers post-deployment, ensuring they receive proactive support and guidance to optimize their use of OpenShift. The CME-TAM will work closely with cross-functional teams to deliver tailored solutions, enhance customer satisfaction, and promote best practices in cloud-native technologies.

Job Responsibilities

• Act as the main technical advisor for clients utilizing OpenShift Container Platform.
• Provide expert guidance on product usage, troubleshooting, and problem-solving to optimize client environments.
• Build and maintain strong customer relationships to foster trust and drive satisfaction.
• Coordinate with engineering and product teams to advocate for customer needs and influence product direction.
• Develop and deliver training sessions and workshops for clients to enhance their knowledge and usage of OpenShift.
• Monitor and report on customer health metrics and advocate for proactive measures to maintain service excellence.
• Assist in the escalation and resolution of complex technical issues, providing timely and effective solutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of experience in technical account management, systems administration, or support engineering, with a focus on cloud technologies.
• Strong familiarity with OpenShift or similar container orchestration platforms.
• Proficient in Linux-based systems, networking, and cloud infrastructure.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Demonstrated problem-solving capabilities and a customer-oriented mindset.
• Active DoD security clearance is required for this position.

Technologies & Tools

This role primarily utilizes the OpenShift Container Platform, Kubernetes, Docker, and various cloud service providers, including AWS and Azure. Familiarity with CI/CD tools, monitoring solutions (such as Prometheus, Grafana), and scripting languages (like Python or Bash) will also be beneficial in fulfilling the responsibilities of this position.

Ideal Candidates

The ideal candidate for the Cleared Maintenance Engineer (CME) Technical Account Manager (TAM) role should possess exceptional analytical skills, a passion for technology, and a commitment to delivering outstanding customer service. They should be adaptable, able to work in a fast-paced environment, and enjoy solving complex challenges. Strong collaborative skills and a proactive attitude towards continuous learning and improvement are essential for success in this position.