Full Time

Cloud Operations Engineer - W2

InvestM Technology LLC

Contract

Mid-Senior level

IT Services and IT Consulting and Investment Management

San Francisco, CA

???* / year

Job Description

Senior Cloud Operations Engineer

Overview

We are seeking an experienced Senior Cloud Operations Engineer to provide hands-on operational support across Microsoft Azure, VMware, Windows, Linux, and other critical enterprise infrastructure platforms.

This individual will serve as a senior technical escalation point for Level 1 support teams, independently resolving complex incidents that require advanced troubleshooting, infrastructure changes, technical judgment, vendor coordination, and root-cause analysis.

The successful candidate will work closely with Cloud and Infrastructure Engineering teams to maintain stable, secure, resilient, and highly available production environments.

An automation-first mindset, strong troubleshooting capabilities, and experience operating within a 24x7 enterprise environment are essential.

Key Responsibilities

Provide Level 2 operational support across Microsoft Azure, VMware, Windows, Linux, and hybrid infrastructure environments.
Act as a technical escalation point for Level 1 support teams, taking ownership of complex issues that cannot be resolved through established troubleshooting procedures.
Troubleshoot Azure infrastructure and platform services, including compute, networking, storage, identity, Key Vault, Azure Monitor, App Services, and RBAC.
Support VMware technologies, including VMware Cloud Foundation (VCF), vSphere, vCenter, ESXi, and virtual machine infrastructure.
Investigate complex production incidents using logs, monitoring telemetry, configuration analysis, deployment history, and Infrastructure-as-Code.
Support monitoring, alerting, and incident response using Azure Monitor, Dynatrace, PagerDuty, ServiceNow, or comparable enterprise platforms.
Participate in major incident response, Problem Management, root-cause analysis, and implementation of permanent corrective actions.
Troubleshoot CI/CD pipelines, Infrastructure-as-Code, and automation using Terraform, Azure DevOps, Git/GitHub, Ansible, PowerShell, and Python.
Collaborate with Engineering teams to transition new capabilities into production and ensure operational readiness, monitoring, documentation, and support procedures.
Develop and maintain runbooks, knowledge articles, automation, and troubleshooting procedures to improve operational efficiency and enable L1 teams to resolve recurring issues.
Coordinate technical escalations with Microsoft, VMware, and other third-party technology providers.
Participate in scheduled on-call rotations, after-hours support, maintenance activities, and major incident response.

Required Qualifications

8+ years of experience in Cloud Operations, Infrastructure Operations, Systems Engineering, Site Reliability Engineering, or a related technical discipline.
At least 3 years of hands-on experience supporting Microsoft Azure production environments.
Strong knowledge of Azure infrastructure and platform services.
Strong experience with VMware technologies, preferably VMware Cloud Foundation, vSphere, vCenter, and ESXi.
Strong Windows Server administration and troubleshooting skills, with working knowledge of Linux.
Experience with enterprise monitoring and observability platforms such as Azure Monitor and Dynatrace.
Experience with PagerDuty or comparable enterprise on-call and incident-response platforms.
Experience with ServiceNow or comparable ITSM platforms.
Working knowledge of Incident, Problem, and Change Management processes.
Experience with Terraform or similar Infrastructure-as-Code technologies.
Hands-on scripting or automation experience using PowerShell, Python, Bash, or similar technologies.
Familiarity with CI/CD pipelines, Git-based workflows, and modern DevOps practices.
Demonstrated ability to independently troubleshoot complex, cross-platform production incidents.
Strong communication and collaboration skills, including experience working with managed service providers, infrastructure teams, engineering teams, and technology vendors.
Ability to participate in scheduled after-hours and on-call rotations.

Preferred Qualifications

Microsoft Azure certifications such as AZ-104 or AZ-305.
VMware / VMware Cloud Foundation engineering or administration experience and relevant certifications.
Experience with Docker, Azure Kubernetes Service (AKS), containerized workloads, or container orchestration.
Familiarity with GCP, Snowflake, Azure SQL Managed Instance, or Azure Data Factory.
ITIL Foundation certification or practical experience with ITIL-aligned operational processes.
Experience supporting financial services, highly regulated, or enterprise-scale environments.

??? people applied to this job

Report Job

Of 183 countries in 2025, unemployment was highest in Eswatini (34.2%) and lowest in Qatar (0.1%), by the International Labour Organization’s estimates. Every country, ranked →