Contact Center Platform & DevOps Architect/Lead Engineer at Black Rock Groups in NULL, FL

Job Description

About this kind of role

What a Contact Center Platform & DevOps Architect/Lead Engineer usually does. The employer's own details are in the listing.

Typically does: Designs, builds, and maintains the infrastructure supporting contact center operations, including telephony systems, routing engines, and associated applications. This role involves automating deployment processes, monitoring system performance, and troubleshooting technical issues to ensure reliable service delivery. They collaborate with various teams to integrate new technologies and optimize existing platforms for efficiency and scalability. Responsibilities often include implementing security best practices and disaster recovery plans.

Tools and skills: Proficiency in cloud platforms (AWS, Azure, or Google Cloud), scripting languages (Python, Bash), configuration management tools (Ansible, Chef, Puppet), and experience with DevOps methodologies, containerization (Docker, Kubernetes), and contact center technologies is generally required.

Good fit for: Individuals with a strong technical background, excellent problem-solving abilities, and a passion for automation and continuous improvement typically thrive in this role.

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