Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Talentify.io, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Cust Svc Support Rep is responsible for delivering exceptional patient customer service remotely, ensuring that every inquiry is addressed promptly and effectively. This position will involve managing incoming calls, responding to customer emails, and providing information to patients regarding their healthcare needs. The representative will serve as a compassionate and knowledgeable resource, guiding patients through their questions and concerns while demonstrating a commitment to service excellence within the specified hours of 11am to 8pm EST.

Job Responsibilities

• Respond to incoming patient inquiries via phone and email with professionalism and empathy.
• Provide accurate information regarding healthcare services, policies, and procedures.
• Maintain patient confidentiality and adhere to HIPAA regulations at all times.
• Document customer interactions and maintain detailed records in the database.
• Resolve patient issues and complaints efficiently, escalating to supervisory staff as necessary.
• Assist in scheduling appointments and managing calendar entries for healthcare providers.
• Stay updated on company products, services, and industry trends to provide the most relevant support.

Qualifications

• High school diploma or equivalent; associate's degree preferred.
• Minimum of 1-2 years of experience in a customer service role, preferably within the healthcare sector.
• Strong verbal and written communication skills, with a strong focus on patient interaction.
• Ability to empathize with patients and handle sensitive situations with care and respect.
• Proficiency in using computers and common software applications, such as Microsoft Office Suite.
• Experience with CRM software or healthcare management systems is a plus.
• Able to work a fixed schedule from 11am to 8pm EST.

Technologies & Tools

This position requires familiarity with various technologies and tools essential for patient support, including but not limited to CRM software for tracking customer interactions, telephone systems for managing calls, and Microsoft Office Suite for documentation and communication purposes. Representatives will also utilize secure messaging systems to ensure patient confidentiality during correspondence.

Ideal Candidates

The ideal candidates for this position will possess a genuine passion for helping others, combined with exceptional communication skills and the ability to work independently in a remote setting. They will demonstrate strong problem-solving abilities and maintain a positive attitude under pressure. Moreover, candidates should be adaptable to change and have a keen willingness to learn and grow in a dynamic healthcare environment.