Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Talentify.io, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Patient Customer Service Support Representative will be a key member of our customer service team, providing exemplary support for patients in inquiries related to their health care services. This role requires effective communication skills, patience, and a commitment to delivering high-quality service. The representative will manage patient communications from 11 AM to 8 PM EST, demonstrating empathy and professionalism while addressing concerns and facilitating solutions in a remote environment.

Job Responsibilities

• Assist patients via phone and email with inquiries regarding their healthcare services and appointment scheduling.
• Provide accurate information and guidance on billing, insurance coverage, and service eligibility.
• Resolve patient issues efficiently while ensuring a positive experience through active listening and empathy.
• Document all interactions accurately in the customer relationship management (CRM) system.
• Collaborate with healthcare providers and other team members to facilitate patient needs and improve service delivery.
• Participate in ongoing training sessions to stay updated on policies and procedures relevant to patient care.

Qualifications

• High school diploma or equivalent; further education in healthcare or customer service preferred.
• Minimum of 2 years experience in a customer service role, preferably within the healthcare industry.
• Excellent verbal and written communication skills, with a strong emphasis on empathy and understanding.
• Proficient in Microsoft Office Suite and experience with CRM software.
• Ability to multitask and manage time effectively while maintaining attention to detail.
• Strong problem-solving skills and the ability to work independently in a remote environment.

Technologies & Tools

The Patient Customer Service Support Representative will use various technologies and tools to perform their duties effectively. This includes a comprehensive Customer Relationship Management (CRM) system for tracking patient interactions, Microsoft Office Suite for documentation and communication, and secure telecommunication tools for patient calls. Familiarity with healthcare software systems is a plus but not required as training will be provided.

Ideal Candidates

The ideal candidates for this position will possess a compassionate demeanor, a strong commitment to providing exceptional service, and the ability to handle sensitive patient information with integrity. They will thrive in a fast-paced remote environment, demonstrating resilience and adaptability in their work. A genuine interest in helping others and a proactive approach to problem-solving will distinguish the successful applicant in this role.