Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Talentify.io, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Cust Svc Support Rep is responsible for providing exceptional customer service to patients in a remote setting from 11 am to 8 pm EST. This role involves handling incoming customer inquiries, resolving issues, and providing guidance on services and products. The representative will be the primary contact for patients, ensuring their needs are met swiftly and effectively while maintaining a high level of professionalism and empathy.

Job Responsibilities

• Respond to incoming patient inquiries via phone, email, and chat in a timely manner.
• Resolve patient issues and concerns with empathy, professionalism, and accuracy.
• Provide detailed information regarding services, procedures, and policies to patients.
• Document patient interactions and feedback in the customer relationship management (CRM) system.
• Collaborate with other departments to facilitate patient needs and improve service quality.
• Stay informed on industry changes and company policies to provide up-to-date information.
• Assist in the training and onboarding of new customer service representatives as needed.

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• Proven experience in customer service or patient support roles.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficient in using computer systems and Microsoft Office Suite.
• Experience with CRM software is a plus.

Technologies & Tools

The Cust Svc Support Rep will utilize a variety of technologies and tools to assist patients effectively. These include customer relationship management (CRM) software, telephony systems for handling calls, as well as email and chat systems for managing digital communication. Familiarity with Microsoft Office Suite is essential for documentation and reporting purposes.

Ideal Candidates

An ideal candidate for the Cust Svc Support Rep position is someone who exhibits strong interpersonal skills and a passion for helping others. They should possess a proactive attitude, demonstrating the initiative to go above and beyond for patient needs. Candidates should be adaptable, able to thrive in a remote work setting, and committed to continuous improvement and learning in the realm of customer service. Strong empathy and patience are crucial qualities in this role, enabling the representative to provide the highest standard of customer care.