Customer Engineer III, Security, Google Cloud

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Job Overview

The Customer Engineer III, Security at Google Cloud is a pivotal role dedicated to advocating for customers' security needs by leveraging deep technical knowledge of Google Cloud security products and solutions. This position involves not only delivering technical expertise but also building strong relationships with clients to understand their unique security requirements. The successful candidate will engage in technical discussions, align solutions with customer objectives, and provide recommendations and support for implementing security best practices within Google Cloud environments.

Job Responsibilities

• Act as a primary technical resource for customers, guiding them in leveraging Google Cloud security solutions effectively.
• Conduct consultative technical discussions to understand client-specific business needs related to security.
• Develop and deliver presentations, demos, and workshops to showcase Google Cloud security features.
• Work with internal teams to address customer security concerns and provide solutions tailored to their infrastructure.
• Engage with product teams to communicate customer feedback and contribute to product improvement initiatives.
• Assist clients in understanding and adopting best practices in cloud compliance, governance, and risk management.
• Support customers in troubleshooting security-related issues and provide timely resolutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in a customer-facing technical role, with a strong focus on security.
• In-depth knowledge of cloud computing technologies, specifically Google Cloud Platform and its security protocols.
• Proficiency with security frameworks, compliance standards (e.g., ISO 27001, GDPR), and risk management practices.
• Strong troubleshooting skills and experience in incident response and remediation techniques.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Certification in cloud security (e.g., Google Professional Cloud Security Engineer) is preferred.

Technologies & Tools

The Customer Engineer III, Security will utilize a variety of technologies and tools, including Google Cloud Platform services, security and monitoring tools (such as Google Cloud Security Command Center and Cloud Identity), compliance management tools, and incident response frameworks. Familiarity with programming and scripting languages that support automation of security tasks will also be beneficial, in addition to an understanding of DevSecOps practices.

Ideal Candidates

Ideal candidates for this position will exhibit a strong blend of technical acumen and interpersonal skills, characterized by a passion for helping others secure their cloud environments. They are proactive problem solvers who thrive in fast-paced work environments and are adept at collaborating with cross-functional teams. A commitment to continuous learning and adapting to the rapidly evolving cloud security landscape is essential, along with resilience and the ability to handle complex customer scenarios with composure and professionalism.