Customer Service and Sales Support Manager

About this kind of role

What a Customer Service and Sales Support Manager usually does. The employer's own details are in the listing.

Typically does: This role involves overseeing a team of customer service and sales support representatives, ensuring excellent service and assisting sales efforts. Responsibilities include training, coaching, and performance management of team members, as well as monitoring key performance indicators and identifying areas for improvement. They often handle escalated customer issues and collaborate with other departments to resolve complex problems. This position focuses on maintaining customer satisfaction and contributing to sales growth.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, strong communication and leadership skills, and data analysis abilities are generally required.

Good fit for: Individuals with a background in customer service or sales, combined with strong leadership and problem-solving skills, often thrive in this role.