Customer Service And Sales Support Representative

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Globe Life, so some details may not match this job. The employer's own page has the real description.

Overview

The Customer Service and Sales Support Representative at Globe Life plays a pivotal role in ensuring customer satisfaction and driving sales growth. This position involves engaging with customers, addressing their inquiries, providing product information, and supporting the sales team in achieving their targets. The ideal candidate will possess strong communication skills and a customer-focused mindset, enabling them to foster positive relationships and contribute to the overall success of the organization.

Job Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed information about Globe Life products and services to customers and prospects.
• Assist the sales team by preparing quotes, processing applications, and ensuring timely follow-ups.
• Resolve customer complaints and issues through effective problem-solving techniques.
• Maintain accurate records of customer interactions and transactions in the company CRM system.
• Collaborate with cross-functional teams to improve service delivery and customer experience.
• Conduct follow-up calls to assess customer satisfaction and gather feedback for improvement.
• Stay updated on product knowledge, industry trends, and new offerings to effectively inform customers.

Qualifications

• High school diploma or equivalent; a bachelor’s degree in business or related field is preferred.
• Minimum of 2 years of experience in customer service, sales support, or a related field.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and customer relationship management (CRM) systems.
• Ability to work effectively both independently and as part of a team.
• Demonstrated problem-solving skills and an empathetic approach to customer service.

Technologies & Tools

The Customer Service and Sales Support Representative will utilize various technologies and tools including a customer relationship management (CRM) system to manage client interactions, as well as communication tools such as phone systems, email applications, and instant messaging platforms to engage with customers effectively. Familiarity with productivity software, such as Microsoft Office, will also be essential for executing daily tasks and maintaining accurate records.

Ideal Candidates

The ideal candidates for the Customer Service and Sales Support Representative position possess a strong ability to communicate effectively and empathetically with customers. They are proactive, adaptable, and demonstrate a genuine passion for delivering exceptional service. Successful candidates will have a results-driven attitude, excellent listening skills, and the ability to thrive in a fast-paced environment. A positive demeanor and the ability to work harmoniously within a team are crucial for contributing to the dynamic culture at Globe Life.