Customer Service And Sales Support Representative

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Written by AI from the job title and company, not by Globe Life, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Customer Service and Sales Support Representative at Globe Life is responsible for delivering exceptional customer service while assisting in sales operations. This role involves managing customer inquiries, providing product information, processing orders, and supporting the sales team with various administrative tasks. The representative will be pivotal in ensuring customer satisfaction and contributing to the overall sales goals of the organization by effectively communicating and following up with clients.

Job Responsibilities

• Manage incoming customer calls and emails to address inquiries and concerns.
• Provide accurate information regarding products and services to customers.
• Process customer orders and transactions efficiently while ensuring data accuracy.
• Collaborate with the sales team to support ongoing sales efforts and client follow-ups.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Assist in the preparation of sales reports and marketing materials as needed.
• Handle customer complaints and resolve issues in a professional and timely manner.
• Stay updated on company products, services, and policies to provide accurate support.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Proven experience in a customer service or sales support role is a plus.
• Exceptional communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Technologies & Tools

The Customer Service and Sales Support Representative will primarily utilize various customer relationship management (CRM) software and communication tools to manage client interactions and support sales processes. Additionally, proficiency in Microsoft Office (Word, Excel, PowerPoint) is essential for report generation and documentation purposes. Familiarity with telecommunication systems and e-commerce platforms is also beneficial in this role.

Ideal Candidates

Ideal candidates for the Customer Service and Sales Support Representative position possess a strong customer-centric mindset coupled with excellent problem-solving abilities. They should exhibit professionalism, adaptability, and an eagerness to learn about the company’s offerings. The ability to work independently as well as collaboratively within a team environment will greatly contribute to their success in providing support to customers and the sales team alike at Globe Life.