Customer Service And Sales Support Representative

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Globe Life, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Customer Service and Sales Support Representative at Globe Life is a vital part of our team, tasked with delivering exemplary customer care while simultaneously supporting our sales initiatives. This role involves addressing customer inquiries, resolving issues, and cultivating long-term relationships with clients. The representative will also assist the sales team in administrative tasks, enabling a seamless experience for customers and driving overall sales performance.

Job Responsibilities

• Provide timely and professional customer service through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to products, services, and policies, ensuring a high level of satisfaction.
• Support the sales team by preparing sales materials, managing leads, and scheduling appointments.
• Process orders and handle order status inquiries, ensuring accuracy and efficiency in fulfillment.
• Resolve customer complaints and issues effectively, employing problem-solving skills to achieve satisfactory outcomes.
• Maintain detailed records of customer interactions in the company's CRM system.
• Participate in training programs and team meetings to enhance product knowledge and customer service skills.

Qualifications

• High school diploma or equivalent required; Bachelor's degree in a relevant field preferred.
• Minimum of 1-2 years of experience in customer service or sales support roles.
• Strong verbal and written communication skills, with the ability to effectively interact with diverse clientele.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
• Demonstrated ability to handle multiple tasks simultaneously and work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively within a team and contribute to a positive work environment.

Technologies & Tools

The Customer Service and Sales Support Representative position requires proficiency in various technologies and tools. Familiarity with customer relationship management (CRM) software is essential for tracking customer interactions and managing sales leads. Additionally, candidates will be expected to use communication tools, including email clients and instant messaging platforms, as well as standard office software such as Microsoft Office to prepare reports, presentations, and other documentation.

Ideal Candidates

Ideal candidates for the Customer Service and Sales Support Representative role are individuals who possess a passion for customer service and a drive to support sales initiatives. They are effective communicators, empathetic listeners, and proactive problem solvers who thrive in a collaborative environment. Strong organizational skills and a keen attention to detail are essential, as well as the ability to adapt to changing circumstances and priorities while maintaining a positive attitude. Commitment to professionalism and a dedication to achieving customer satisfaction are hallmarks of the best candidates for this position at Globe Life.