Customer Service And Sales Support Representative

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Written by AI from the job title and company, not by Globe Life, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Customer Service and Sales Support Representative at Globe Life will play a pivotal role in delivering exceptional customer service while supporting the sales team to drive revenue growth. This position involves assisting customers with inquiries and providing information about products and services, managing orders, and collaborating with sales representatives to ensure a seamless sales process. The representative will also contribute to enhancing customer satisfaction and loyalty through effective communication and problem-solving skills.

Job Responsibilities

• Assist customers in navigating the company's services and products, addressing inquiries and resolving issues promptly.
• Process orders and transactions accurately, ensuring compliance with company policies and procedures.
• Collaborate with sales representatives to coordinate customer follow-ups and facilitate the completion of sales.
• Maintain comprehensive and up-to-date customer records in the database.
• Prepare reports on sales metrics and customer feedback to support continuous improvement initiatives.
• Respond to emails, phone calls, and chat inquiries in a professional and timely manner.
• Assist in training new team members and contributing to a supportive team environment.
• Participate in team meetings and contribute ideas to improve customer service processes.

Qualifications

• High school diploma or equivalent; an associate's or bachelor's degree in business or a related field is preferred.
• Proven experience in customer service or sales support roles, ideally within a financial services or insurance environment.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills and the ability to handle difficult situations with a calm demeanor.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Ability to work independently as well as collaboratively within a team.
• Detail-oriented with excellent organizational and multitasking skills.

Technologies & Tools

The Customer Service and Sales Support Representative will utilize a variety of technologies and tools including customer relationship management (CRM) software, Microsoft Office Suite (Word, Excel, Outlook), and a call center system to manage customer interactions. Additionally, the representative may utilize internal data management tools to process orders and analyze customer feedback data efficiently.

Ideal Candidates

Ideal candidates for the Customer Service and Sales Support Representative position at Globe Life are individuals who are highly motivated, customer-focused, and possess strong interpersonal skills. They should demonstrate a commitment to providing superior service while being adaptable to dynamic work environments. Successful candidates will exhibit a proactive approach to problem-solving and possess the ability to learn and apply new information quickly. A strong desire to contribute positively to team dynamics and a dedication to upholding the values of the company are also essential qualities.