Customer Service And Sales Support Representative

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Written by AI from the job title and company, not by Globe Life, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Customer Service and Sales Support Representative at Globe Life plays a pivotal role in ensuring customer satisfaction while supporting the sales team in achieving their objectives. This position involves engaging with clients, addressing inquiries, and providing essential product information, all while managing administrative tasks related to the sales process. The representative will also be responsible for creating a positive experience for customers, thereby driving sales and fostering long-term relationships.

Job Responsibilities

• Handle incoming customer inquiries via telephone, email, and chat, providing prompt and accurate responses.
• Assist the sales team by preparing quotes, processing orders, and tracking customer interactions.
• Maintain a comprehensive understanding of the company’s insurance products and services to effectively convey benefits and features to customers.
• Resolve customer issues escalated by frontline team members with a focus on achieving customer satisfaction.
• Perform data entry and maintain customer records in the database, ensuring accuracy and confidentiality.
• Collaborate with the marketing team to develop promotional materials and customer engagement strategies.
• Regularly update team members on product updates and promotional offers to ensure consistent messaging.

Qualifications

• High school diploma or GED; Associate’s or Bachelor’s degree in a relevant field is preferred.
• Minimum of 2 years experience in customer service, sales support, or a related role.
• Excellent verbal and written communication skills with a professional demeanor.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Strong problem-solving skills and the ability to handle challenging situations with composure.
• Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively.

Technologies & Tools

The Customer Service and Sales Support Representative will utilize various technologies and tools to enhance productivity and streamline workflows. This includes advanced customer relationship management (CRM) systems for tracking customer interactions, Microsoft Office Suite for document creation and data analysis, and communication tools such as email and chat platforms for engaging with customers and team members efficiently.

Ideal Candidates

Ideal candidates for this position exhibit a blend of strong interpersonal skills and a results-oriented mindset. They possess a genuine desire to assist customers, coupled with a proactive approach to resolving issues. The best fit will also display adaptability in a fast-paced environment, exceptional time management abilities, and a collaborative spirit that encourages teamwork and contribution to the company's overall objectives.