Customer Service Call Center Representative- Sales (Work From Home)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by AT&T, so some details may not match this job. The employer's own page has the real description.

Job Overview

As a Customer Service Call Center Representative in Sales at AT&T, you will be tasked with providing exceptional customer service while promoting and selling products and services. Your role will involve handling a variety of customer inquiries, resolving issues, and ensuring customer satisfaction while contributing to the sales goals of the organization. The position is designed to be flexible, allowing you to work from the comfort of your home while maintaining a professional demeanor and fostering strong customer relationships.

Job Responsibilities

• Manage inbound and outbound calls in a knowledgeable and professional manner.
• Assist customers with product inquiries, troubleshooting, and service activation.
• Promote and sell AT&T products and services to meet sales targets.
• Document customer interactions and maintain accurate records in the CRM system.
• Resolve customer issues efficiently while ensuring adherence to company policies.
• Provide prompt feedback to management regarding customer issues and product improvements.
• Participate in ongoing training sessions and team meetings to stay informed about new products and promotions.

Qualifications

• High school diploma or equivalent; an associate or bachelor’s degree is preferred.
• Minimum of 1 year of experience in a customer service or sales environment.
• Excellent verbal and written communication skills.
• Proficiency in using computer systems and CRM software.
• Ability to work independently and maintain productivity in a remote work environment.
• Strong problem-solving skills and a customer-oriented mindset.

Technologies & Tools

In this position, you will utilize various technologies and software to facilitate customer interactions and streamline sales processes. Key tools include virtual call management systems, customer relationship management (CRM) software, communication platforms such as chat and email systems, as well as performance tracking systems to monitor individual contributions toward sales targets.

Ideal Candidates

The ideal candidates for the Customer Service Call Center Representative position at AT&T should possess a blend of enthusiasm for customer engagement and a strong sales acumen. They should be self-motivated with a knack for building rapport quickly and effectively with customers. Candidates should also demonstrate resilience in dealing with challenges, a keen ability to adapt to changing situations, and a relentless drive to surpass individual and team sales goals. A positive attitude and exemplary interpersonal skills will further enhance their fit within the AT&T team.