Job Description
Customer Service Rep Position Details
- Facility: Durable Medical Equipment - Home Care
- Location: Largo, FL
- Status: Full Time, Hourly
- Shift Hours: Varies
- Weekend Work: Occasional
- On Call: No
- Responsible for entering new referrals and updates all existing patient information including demographics, insurance and benefit information.
- Verify insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans.
- Securing authorization for services provided by BayCare HomeCare from the payers.
- Answer telephones promptly and courteously.
- Responding to emails and voicemails promptly.
- Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill.
- Responsible for accurate ICD9 coding, HCPCs, and medical terminology.
- Assist patients by troubleshooting BayCare HomeCare equipment over the telephone.
- Understand and basic use of right fax utility.
- Education: High School Graduate or Equivalent GED
- Experience: 1 year of related Customer Service experience
- Benefits (Health, Dental, Vision)
- Paid time off
- Tuition reimbursement
- 401k match and additional yearly contribution
- Yearly performance appraisals and team award bonus
- Community discounts and more
Equal Opportunity Employer Veterans/Disabled
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