Customer Service Rep - Support Team Lead

About this kind of role

What a Customer Service Rep - Support Team Lead usually does. The employer's own details are in the listing.

Typically does: Handles customer inquiries and resolves issues via phone, email, or chat, ensuring a positive customer experience. Provides guidance and support to a team of customer service representatives, monitoring performance and offering coaching. Escalates complex issues to appropriate departments and collaborates with other teams to improve processes. Contributes to training new team members and maintaining team documentation.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong communication, problem-solving, and leadership skills are generally required.

Good fit for: Individuals with a background in customer service and a desire to mentor and guide others often thrive in this role.