Customer Service Representative 2

CUSTOMER SERVICE REPRESENTATIVE 2

SUPPORT SERVICES DIVISION / CUSTOMER SERVICE / PHOENIX, AZ BASED

FLSA – NON-EXEMPT / SALARY GRADE 15 / HOURLY RATE: $18.70/HR

REQUISITION #544750 / CLOSING DATE: 11/22/2026

Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

The Arizona Game and Fish Department is an Equal Employment Opportunity agency.

Are you a detail-oriented problem-solver who enjoys helping others navigate complex information? Do you take pride in delivering exceptional customer service while keeping processes accurate and compliant? If so, we invite you to bring your talents to our Watercraft team! Every day, you will be a trusted resource for Arizona’s boating community—helping ensure safe, legal, and enjoyable experiences on the water. Your work keeps our registration system running with integrity and efficiency, making a positive impact statewide.

If you’re ready to join a team that values accuracy, service, and continuous improvement, we encourage you to apply. Come make a difference with us—and help keep Arizona’s waterways safe, compliant, and ready for adventure!

Description of Duties: Under the direction of the Watercraft Administrator, the Customer Service Representative plays an essential role in supporting the public, regional offices, and Arizona’s boating community. This position is perfect for someone who thrives in a fast-paced environment, enjoys investigative work, and values the importance of clear, accurate guidance.

Major duties may include: 

• Processes and registers new watercraft registrations, renewals, transfers and duplicates
• Reviews documentation for accuracy and completeness to determine compliance
• Returns invalid transactions with detailed instructions for compliance
• Provides customer service to watercraft registrants through the mail and over the telephone, resolving complex registration issues according to laws, rules and procedures
• Researches watercraft registration history for public records requests
• Utilizes Cash Pro system to financially process watercraft transactions 
• Perform other duties as assigned

Knowledge, Skills, and Abilities: Candidates will have knowledge of public relation practices; Game and Fish Commission rules and orders; A.R.S. Title 5, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; concentrating on investigations and documentation; hull identification and safety equipment; terminology of watercraft structures and equipment; Federal regulations regarding proper formats and validity of manufacturers identification codes; court documents regarding divorce, probate, trust documents, seizures, repossessions, bankruptcy, lien foreclosure laws Title 33, and litigations.

Candidates will have skills in active listening, problem solving, organization; multitasking; oral and written communication; customer service; working in an environment with high-volume, heavy workload; grammar usage; 10-key and money handling.

Candidates will have the ability to work independently, respond to others with tact, diplomacy and patience and to maintain harmonious working relationships with all levels of Department staff and external customers; ability to maintain confidentiality; ability to use discretion and independent judgement. 

Pre-Employment Requirements: Position requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired employees will be subject to the E-Verify Employment Eligibility Verification program.

Selective Preferences: Candidates should have at least one (1) year of experience in a customer service position.

Our work environment offers training opportunities and encourages career development.

The State of Arizona offers an outstanding comprehensive benefits package including:

• 13 days’ of vacation
• 12 sick days
• 10 paid holidays
• Tuition Reimbursement Program
• Participation in the nationally recognized Arizona State Retirement System
• Superior health care options
• Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
• Life, long-term disability, and short-term disability insurance options are available
• Many more benefit programs are available

An Equal Employment Opportunity Agency

If you have any questions please feel free to contact Nicole Baker at [email protected] for assistance.

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