Customer Service Representative

At Moooi, customer journey is our first priority. We’re looking for a Customer Service Representative to join our Showroom in New York and be the go-to person for our customers in the USA, in store, by phone and by email. Every customer should feel heard, helped and well looked after.

You’ll be on-site at our Showroom every day. You’re easy to reach by phone, you answer quickly, and you see every question through to the end. Many of our customers need help with the technical side of our products, especially our lighting. You’ll guide them through installation, mounting, wiring and product specs, and you’ll make sure they enjoy their Moooi piece once it’s in their home or project.

You’ll report to the Head of Americas and work closely with the showroom coordinator and Customer Success team in the Netherlands. You’re comfortable both behind the scenes and with customers.

TASKS AND RESPONSIBILITIES

You: 

• are the first point of contact for customers by phone and email, and make sure the phone is always answered during working hours

• help customers with technical questions, especially installing and mounting our lighting, electrical specifications, spare parts and product care, and work with our technical and product teams in the Netherlands on more complex issues

• handle all customer inquiries, such as quotations, order changes, availability, order status and product details

• manage orders from start to finish: brief our third-party logistics provider for domestic deliveries, check credit status and payments with the credit department, and keep active order files up to date

• handle after-sales: open, handle and resolve claims, and process returns and refunds

• advise customers on and sell Moooi’s collection, and build strong relationships, handling sensitive matters with tact

• work closely with our logistics provider, the Sales department and your Customer Success colleagues in the Netherlands

• support the showroom coordinator with in-store events, customer appointments, and general maintenance & upkeep

PLACE IN THE ORGANIZATION

You’ll work on-site at our showroom in New York and report to the Head of Americas and Head of Customer Success. 

WHO ARE YOU?

You’re a service-minded team player with positive energy and a love for design and high-end interiors. You enjoy helping people, you stay calm and friendly on the phone, and you like getting to the bottom of a problem. You’re commercially driven, a strong communicator and proactive, and you help others without losing track of your own tasks.

What we’re looking for:

• experience in customer service, customer success or a similar role

• technical aptitude: you understand (or can quickly learn) how lighting and furniture are installed, and you can explain it clearly to customers

• excellent spoken and written English

• familiarity with American business etiquette

• experience with MS Dynamics NAV (formerly Navision) or a similar system, and MS Office; experience with Salesforce is a plus

• availability to work on-site in New York every day

WHO ARE WE?

Moooi is a high-end design brand in furniture and lighting. We present creative luxury for a well-curated life: innovative, provocative and poetic at the same time. A life extraordinary!

Founded in 2001, Moooi has about 90 employees worldwide. Our headquarters are in Breda, the Netherlands, and we have showrooms and brand stores in Amsterdam, London, New York City, Stockholm and Tokyo.

WHAT DO WE OFFER?

We offer a permanent contract with a starting salary of $65K per year plus a bonus. In a full-time role you get 15 vacation days, rising by 2 days every year to a maximum of 20, plus 8 public holidays and 5 sick days.

Moooi also contributes:

• 6% of your gross salary to a SEP IRA, up to $5,000

• $700 per month toward the health insurance plan

• $1,000 per year to your Health Reimbursement Arrangement (HRA)

INTERESTED?

Click “Apply now” to fill in the application form. Please note that we only consider fully completed application forms that include a resume.