Customer Service Representative - Online Sales Support

About this kind of role

What a Customer Service Representative - Online Sales Support usually does. The employer's own details are in the listing.

Typically does: Responds to customer inquiries via online channels like email, chat, and social media, providing information about products, services, and order status. Resolves customer complaints and issues, escalating complex problems to appropriate teams when necessary. Processes orders, returns, and exchanges, ensuring accuracy and customer satisfaction. Maintains records of customer interactions and transactions.

Tools and skills: Proficiency in using CRM software, ticketing systems, live chat platforms, and Microsoft Office Suite is generally required, alongside strong written and verbal communication skills.

Good fit for: Individuals who are patient, empathetic, and possess excellent problem-solving abilities often thrive in this role.