Job Description
About this kind of role
What a Customer Service Representative - Online Sales Support usually does. The employer's own details are in the listing.
Typically does: Responds to customer inquiries via online channels like email, chat, and social media, providing information about products, services, and order status. Resolves customer complaints and issues, escalating complex problems to appropriate teams when necessary. Processes orders, returns, and exchanges, ensuring accuracy and customer satisfaction. Maintains records of customer interactions and transactions.
Tools and skills: Proficiency in using CRM software, ticketing systems, live chat platforms, and Microsoft Office Suite is generally required, alongside strong written and verbal communication skills.
Good fit for: Individuals who are patient, empathetic, and possess excellent problem-solving abilities often thrive in this role.
In September there were 7.5 million job openings in the US, and 7.1 million people out of work and looking, says the Bureau of Labor Statistics. The job market now →
View Similar Jobs
Similar jobs which you may be interested in. Typically using your existing skillset.
Remote Customer Service Representative
VoiceAmaze LLC.San Diego, USA
Customer Service Representative
Stratford Solutions Inc..San Diego, USA
Customer Care Specialist
Vitality Group International, Inc..San Diego, USA
Customer Service Manager | US – Los Angeles, CA (Remote)
Honey Birdette.San Diego, USA
Remote Customer Coverage Advisor
Techmind RPO Pvt. Ltd..San Diego, USA