Customer Service Sales Support

About this kind of role

What a Customer Service Sales Support usually does. The employer's own details are in the listing.

Typically does: This role combines customer service with sales responsibilities, assisting customers with inquiries, resolving issues, and identifying opportunities to sell products or services. It involves providing information, processing orders, and handling complaints while maintaining a positive and helpful attitude. Responsibilities often include upselling or cross-selling relevant items to enhance the customer's experience and increase sales revenue. A key focus is building rapport and ensuring customer satisfaction.

Tools and skills: Proficiency in customer relationship management (CRM) software, order processing systems, and strong communication and active listening skills are generally required.

Good fit for: Individuals who enjoy helping people, have a knack for problem-solving, and are comfortable with sales-oriented interactions often thrive in this role.