Customer Service & Support Representative - Building Products

About this kind of role

What a Customer Service & Support Representative - Building Products usually does. The employer's own details are in the listing.

Typically does: Responds to customer inquiries via phone, email, and chat, resolving issues related to building products like lumber, roofing, or siding. Processes orders, returns, and exchanges, ensuring accuracy and customer satisfaction. Provides product information and technical support, assisting customers in selecting the appropriate materials for their projects. Escalates complex issues to specialized teams when necessary.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and order processing systems is common, alongside strong communication, problem-solving, and active listening skills.

Good fit for: Individuals who enjoy helping others, possess a patient and empathetic demeanor, and are comfortable working in a fast-paced environment are often successful in this role.