Customer Service/IT Support at Ledgent Technology in Ontario, California

Job Description

About this kind of role

What a Customer Service/IT Support usually does. The employer's own details are in the listing.

Typically does: Provides technical assistance and support to customers experiencing issues with computer systems or software. Resolves problems through troubleshooting, remote access, and clear communication. Documents interactions and solutions to build a knowledge base and improve future support. Escalates complex issues to higher-level support teams when necessary.

Tools and skills: Proficiency in operating systems like Windows and macOS, familiarity with common software applications, strong troubleshooting skills, excellent communication and interpersonal abilities, and experience using ticketing systems and remote support tools.

Good fit for: Individuals who enjoy problem-solving, have a patient and empathetic approach to helping others, and possess a strong aptitude for technology.

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