Customer Support Specialist

Diamond Diagnostics is a manufacturer of medical devices and diagnostic solutions, supporting healthcare providers and laboratories worldwide. We are committed to delivering high-quality products and excellent customer experience. To strengthen our team, we are seeking a Customer Support Specialist who will serve as a key point of contact for our customers.

The Customer Support Specialist will provide frontline support to clients, ensuring seamless communication, accurate order processing, and timely resolution of inquiries. This role requires excellent communication skills, attention to detail, and a customer-first mindset to support both domestic and international clients in a fast-paced, regulated industry.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries (phone, email, and online platforms)
• Process and track customer orders, returns, and replacements
• Coordinate with shipping, logistics, and technical teams to ensure on-time deliveries
• Maintain accurate customer records in CRM/ERP systems
• Support sales and account managers with client communications and documentation
• Handle escalations with professionalism and ensure timely resolution
• Ensure compliance with company policies, quality standards, and industry regulations

Qualifications

• Associate or bachelor’s degree
• 2+ years of customer service or support experience, preferably in manufacturing
• Strong verbal and written communication skills
• Experience with CRM/ERP systems (e.g., SAP, Oracle, Salesforce, or similar)
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong problem-solving skills
• Professional and empathetic approach to customer interactions

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative, mission-driven team environment

Apply Today: Submit your resume with “Customer Support Specialist” in the subject line, to [email protected]