Customer Support Specialist - Hybrid! at Tential in Winchester, VA

Job Description

About this kind of role

What a Customer Support Specialist - Hybrid! usually does. The employer's own details are in the listing.

Typically does: Responds to customer inquiries via phone, email, and chat, resolving issues and providing product or service information. Processes orders, returns, and exchanges, ensuring accuracy and customer satisfaction. Escalates complex problems to appropriate teams and documents interactions in a customer relationship management system. Contributes to improving customer service processes and identifying areas for enhancement.

Tools and skills: Proficiency in customer relationship management software, ticketing systems, Microsoft Office Suite, and strong written and verbal communication skills are generally required.

Good fit for: Individuals who are patient, empathetic, and possess excellent problem-solving abilities often thrive in this role.

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