Customer Support Specialist II at Castlight in Oviedo, FL

Job Description

About this kind of role

What a Customer Support Specialist II usually does. The employer's own details are in the listing.

Typically does: This role provides direct support to customers, resolving inquiries and issues via phone, email, or chat. Specialists troubleshoot problems, escalate complex cases when necessary, and strive to ensure customer satisfaction. They may also be responsible for documenting interactions and contributing to knowledge base articles. A focus on clear communication and problem-solving is essential.

Tools and skills: Proficiency in customer relationship management (CRM) software, ticketing systems, Microsoft Office Suite, and strong written and verbal communication skills are generally required.

Good fit for: Individuals who enjoy helping others, possess excellent communication skills, and are comfortable working in a fast-paced environment often thrive in this position.

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