Customer Support Specialist (Remote)

About Our Client:

The organization operates in the IT services and technology solutions sector, supporting business operations and customer needs through dependable service, effective communication, and continuous improvement.

About the Opportunity:

The CUSTOMER SUPPORT SPECIALIST role focuses on assisting customers with service-related inquiries, coordinating support requests, and enhancing the customer experience in a fully remote setting. This position contributes to maintaining service quality by managing communications, resolving issues, and collaborating with internal teams.

Responsibilities:

• Respond to customer inquiries via email, telephone, and approved platforms
• Provide accurate information about services and support procedures
• Document customer interactions and maintain service records
• Identify customer concerns and coordinate solutions
• Escalate complex issues to appropriate support teams
• Monitor outstanding requests and ensure timely follow-up
• Collaborate to maintain service quality and efficiency
• Handle customer information confidentially and professionally
• Follow established procedures and service standards

Requirements:

• Strong written and verbal communication skills
• Good organizational ability and attention to detail
• Proficiency with computers, email, Microsoft Office, and web communication tools
• Ability to understand and resolve customer concerns
• Time-management skills to meet service expectations
• Ability to work independently and communicate effectively
• Commitment to customer confidentiality and information security
• Willingness to learn new software and support systems
• Minimum one year experience in customer service, technical or administrative support
• Familiarity with CRM or help desk ticketing systems
• Experience supporting customers via email, phone, or online platforms
• Basic understanding of IT services and troubleshooting
• Experience working remotely
• Reliable internet and professional workspace
• Ability to attend virtual meetings and adhere to remote work policies

Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.

Benefits & Perks:

• Health insurance
• Retirement savings
• Paid time off
• Remote work flexibility

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.