Data Analyst

We're hiring on behalf of a Haystack partner!

The Role

• Support, maintain, and enhance data, reporting, and analytics capabilities across enterprise contact center platforms, with a strong focus on a leading cloud-based contact center solution and related tools.

• Serve as a key technical resource for reporting issues, data quality initiatives, and performance analytics, ensuring insights are accurate, timely, and actionable.

• Partner closely with operations, engineering, and business stakeholders to translate requirements into scalable reporting solutions.

• Drive incident resolution, perform root cause analysis, and continuously improve reporting frameworks and data pipelines.

• Interpret complex data analyses and develop insights, reports, and presentations to influence decision-making.

• Design, implement, and automate business and reporting solutions, advising stakeholders on their planning and implementation.

What You'll Need

• Bachelor's degree in Mathematics, Statistics, Engineering, Science, Business, or a related field, OR equivalent work experience in a directly related field.

• Minimum of eight (8) years of experience in data analytics or a directly related field.

• Experience gathering data and information on targeted variables in an established systematic fashion.

• Proven ability to prepare data for analytic efforts, integrating and consolidating data while ensuring quality and accuracy.

• Experience driving strategic data-informed decisions by consulting with clients and leadership to identify and clarify key business needs.

What's On Offer

• Competitive salary

• Opportunity to work with a leading cloud-based contact center solution.

• Collaborate with cross-functional teams to drive impactful data-informed decisions.

• Contribute to continuous improvement of reporting frameworks and data pipelines.

Apply via Haystack today!