Job Description
FirstLink is looking for Daytime Helpline Specialists. The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.
The Day shift at FirstLink works from 8AM-4/4:30PM or 12PM-8/8:30PM and is part of the holiday rotation. This position will work at minimum one weekend day every week. The rotations we typically have available are Tuesday-Saturday, Sunday-Thursday and Thursday-Monday (full weekends); final schedule will be determined at the end of training.
FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.
Job Type: Full-time
Salary: $20.00 per hour
Benefits
The Day shift at FirstLink works from 8AM-4/4:30PM or 12PM-8/8:30PM and is part of the holiday rotation. This position will work at minimum one weekend day every week. The rotations we typically have available are Tuesday-Saturday, Sunday-Thursday and Thursday-Monday (full weekends); final schedule will be determined at the end of training.
FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.
- Training is Monday-Friday, and will be completed on a schedule of 8/8:30AM-4/4:30PM or 12PM-8/8:30PM.
Job Type: Full-time
Salary: $20.00 per hour
Benefits
- Employee Assistance Program
- 100% paid health, dental, and vision insurance (for the employee only)
- Long-term and short-term disability
- Life insurance
- 12 days of paid time off, 8 hours accrued per month during the first calendar year
- 8AM-4/4:30PM OR 12PM-8/8:30PM
- Day shift, Mid shift
- Holidays
- Weekend availability
- Tuesday - Saturday
- Sunday - Thursday
- Thursday - Monday
- Determined at end of training.
- Must have a high school diploma or GED
- Must be 18 years of age or older
- Must be able to read, write, and follow oral or written instructions
- Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field
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