Director Information Technology Operations

Job Title: Director of Information Technology Operations

Location: Dallas, Texas

Hybrid: 4 days onsite, 1 day remote

Salary: $155,000-$175,000 + 20% bonus

About The Opportunity:

Join a rapidly growing real estate investment and management company focused on acquiring, operating, and optimizing a diverse residential portfolio. Backed by an experienced leadership team, the organization leverages technology, data-driven decision making, and operational excellence to drive long-term portfolio performance. With a collaborative and entrepreneurial culture, this is an opportunity to make a meaningful impact within a high-growth environment that values ownership, continuous improvement, and professional development.

Responsibilities:

• Oversee day-to-day IT operations supporting approximately 400 employees across multiple offices and a distributed workforce.
• Lead, coach, and develop IT support and cybersecurity personnel while establishing effective support processes, service standards, and escalation procedures.
• Manage and administer Microsoft 365, Entra ID, Intune, and Azure, including user access, identity management, device deployment, security policies, and cloud infrastructure.
• Oversee cybersecurity operations, including vulnerability management, endpoint protection, security monitoring, incident response, access reviews, and employee security awareness.
• Lead SOC 1 and SOC 2 audit activities and NIST-based risk assessments, including control documentation, evidence collection, auditor coordination, and remediation tracking.
• Develop and maintain IT security policies, risk registers, vendor security reviews, and compliance documentation.
• Manage corporate IT infrastructure and multi-site networking, including firewalls, VPNs, Wi-Fi, LAN/WAN, DNS/DHCP, and network security.
• Oversee endpoint management and device lifecycle operations, including mobile device management, hardware procurement, software deployment, patching, backups, and recovery.
• Manage IT vendors, service providers, contracts, renewals, and budgets to ensure cost-effective and reliable service delivery.
• Develop and maintain technical documentation, operational procedures, disaster recovery plans, and standardized workflows.
• Partner with business stakeholders, application owners, and technical teams to support system integrations, access requirements, and technology initiatives.
• Identify opportunities to leverage automation, scripting, and AI-enabled tools to improve efficiency, reduce manual work, and streamline IT support.
• Provide hands-on technical support and troubleshooting for escalated issues while ensuring reliable day-to-day operations.

Must-Have Skills:

• 10+ years of experience in IT operations, infrastructure, systems administration, cybersecurity, or a related technical field.
• At least 3 years of experience leading technical teams, mentoring employees, and managing day-to-day IT operations.
• Strong hands-on experience administering Microsoft 365, Entra ID, Intune, and Microsoft Azure in a cloud-based environment.
• Experience managing mobile devices at scale using mobile device management (MDM) tools, ideally Microsoft Intune and Apple Business Manager.
• Strong understanding of cybersecurity practices, including identity and access management, multifactor authentication, endpoint protection, vulnerability management, patching, security monitoring, and incident response.
• Direct experience supporting SOC 1 and/or SOC 2 audits and conducting NIST-based risk assessments, control evaluations, and remediation activities.
• Strong networking knowledge, including firewalls, VPNs, routing and switching, Wi-Fi, DNS/DHCP, and network segmentation.
• Experience managing help desk operations, troubleshooting escalations, establishing service standards, and developing repeatable technical procedures.
• Experience managing IT vendors, contracts, budgets, and technology procurement.
• Ability to balance leadership responsibilities with hands-on technical administration and problem-solving.
• Strong communication and relationship-building skills, with the ability to explain technical issues and security risks to both technical and nontechnical stakeholders.
• Experience supporting multiple offices and distributed or mobile employees.
• A proactive, solutions-oriented approach with the ability to manage competing priorities in a fast-paced environment.
• Willingness to provide occasional after-hours support for urgent issues and travel periodically to other company offices.
• A bachelor’s degree in a relevant field is preferred, or equivalent practical experience.

Nice-to-Have Skills:

• Experience in real estate, property management, investment management, financial services, or a related industry.
• Experience working in an AI-enabled environment and using automation tools to improve IT operations.
• Scripting experience with PowerShell or Python.
• Relevant certifications such as CISSP, CISM, Microsoft MD-102, SC-300, AZ-104, AZ-500, CompTIA Security+, CCNA, Network+, or ITIL.