Director of Engineering, Platform Infrastructure and Reliability

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Overview

The Director of Engineering for Platform Infrastructure and Reliability at Attentive will be responsible for leading the strategic direction and operational oversight of our engineering teams, ensuring the resilience, reliability, and performance of our platform infrastructure. This role involves collaborating with cross-functional stakeholders to drive innovative solutions, maintain high operational standards, and align engineering objectives with business goals. The successful candidate will foster a culture of excellence, mentorship, and growth within the engineering teams, delivering robust and scalable infrastructure while optimizing operational efficiencies.

Job Responsibilities

• Lead and manage the engineering teams focused on platform infrastructure and reliability, ensuring alignment with organizational objectives.
• Develop and execute a strategic vision for infrastructure across multiple teams to enhance system performance and reliability.
• Drive continuous improvement initiatives by fostering a culture of innovation and accountability within engineering teams.
• Implement best practices for systems design, architecture, and operational integrity across our engineering efforts.
• Oversee incident management and response procedures, ensuring rapid resolution and post-incident analysis to prevent recurrence.
• Collaborate with product management and software engineering teams to forecast capacity needs and align on product roadmaps.
• Manage budgets, resource allocation, and performance metrics to ensure optimal operational efficiency.
• Mentor and develop engineering talent, promoting career growth and effective teamwork among staff.

Qualifications

• A Bachelor's degree in Computer Science, Engineering, or a related field; a Master's degree is preferred.
• 10+ years of experience in engineering leadership roles, particularly in infrastructure and reliability.
• Proven track record of managing large-scale engineering projects and cross-functional teams.
• Strong understanding of cloud platforms (AWS, GCP, Azure) and infrastructure automation tools.
• Experience with DevOps principles and practices, including CI/CD pipeline management.
• Exceptional leadership skills with a focus on team development and stakeholder collaboration.
• Excellent analytical skills and a results-driven mindset.

Technologies & Tools

The Director of Engineering will work with a suite of advanced technologies and tools designed to enhance our platform's performance and reliability. Key technologies include cloud infrastructure services (AWS, GCP, Azure), containerization and orchestration tools (Docker, Kubernetes), monitoring and logging systems (Prometheus, Grafana, ELK Stack), and CI/CD tools (Jenkins, CircleCI). Familiarity with infrastructure as code (IaC) tools such as Terraform or CloudFormation is also essential to streamline operations.

Ideal Candidates

Ideal candidates for the Director of Engineering position should possess exceptional communication and interpersonal skills, with an ability to engage and inspire both technical and non-technical stakeholders. They should demonstrate a results-oriented mindset, able to navigate complex challenges while maintaining a focus on quality and reliability. A collaborative spirit, along with a strong grasp of evolving technologies and industry best practices, is essential for someone looking to drive impactful changes and foster a high-performing engineering culture at Attentive.