Epic Client Systems Administrator (Windows Virtualization Engineer II )

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Job Overview

The Epic Client Systems Administrator (Windows Virtualization Engineer II) at ECU Health is responsible for managing and maintaining the organization's Epic software environment and virtualized infrastructure. This role requires a deep understanding of Windows-based systems and virtualization technologies, ensuring optimal performance, reliability, and security of the Epic systems. The administrator will collaborate with various technical teams to deliver high-quality support, address system issues, and implement necessary upgrades or patches, thereby enhancing the healthcare delivery processes within the institution.

Job Responsibilities

• Administer and support the Epic systems software environment, ensuring stability and functionality.
• Monitor system performance and make recommendations for enhancements or upgrades as necessary.
• Collaborate with cross-functional teams to identify and resolve technical issues effectively.
• Implement and manage Windows virtualization solutions and ensure adherence to best practices.
• Develop and maintain documentation related to system configurations, best practices, and operational procedures.
• Assist in the planning and execution of system upgrades, patching, and disaster recovery initiatives.
• Provide technical support to end-users, addressing inquiries and resolving problems related to Epic systems.
• Participate in on-call rotations to ensure 24/7 availability of Epic systems when necessary.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in systems administration, specifically with Windows environments and virtualization technologies.
• Proficiency in managing Epic systems and understanding of healthcare information systems.
• Familiarity with Active Directory, PowerShell, and scripting languages.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent verbal and written communication skills.
• Certifications in relevant technologies (e.g., Microsoft Certified: Azure Administrator Associate, Epic certification) are preferred.

Technologies & Tools

This role utilizes a variety of technologies and tools critical to the functioning of Epic systems and the virtualized environment. Key technologies include Microsoft Windows Server, VMware vSphere, Epic Systems software, Active Directory, and networking protocols related to data security and integrity. The position also requires the use of monitoring and management tools to ensure system performance and availability.

Ideal Candidates

The ideal candidate for the Epic Client Systems Administrator position will be a proactive problem solver with a strong technical acumen, particularly within Windows environments and virtualization platforms. They should possess a collaborative mindset, ready to engage with various teams to ensure seamless operations. A detail-oriented individual with the ability to analyze complex issues and communicate solutions effectively will thrive in this role. Furthermore, candidates who demonstrate strong organizational skills and adaptability in a dynamic healthcare environment will be highly valued.