Field Services Engineer - Eastern US and Canada

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Written by AI from the job title and company, not by Arconic, so some details may not match this job. The employer's own page has the real description.

Overview

The Field Services Engineer will be responsible for supporting the installation, troubleshooting, and maintenance of Arconic's advanced manufacturing systems and technologies within the Eastern US and Canada. The selected candidate will collaborate closely with customers to ensure optimal operation, implement system upgrades, and provide training and technical support. Exceptional communication skills and problem-solving abilities will be essential for building strong relationships with clients while ensuring compliance with safety and quality standards in every project undertaken.

Job Responsibilities

• Conduct installation and start-up of Arconic’s manufacturing systems at customer sites.
• Troubleshoot and diagnose mechanical, electrical, and software issues to restore equipment functionality.
• Provide technical support and customer training on system operations and maintenance procedures.
• Participate in system upgrades and enhancements, ensuring minimal disruption to clients.
• Develop and maintain key relationships with clients to ensure high levels of customer satisfaction.
• Document service activities and technical reports as per company guidelines and quality standards.
• Collaborate with cross-functional teams to improve processes and enhance customer solutions.

Qualifications

• Bachelor’s degree in Engineering, Mechanical, Electrical, or a related field.
• Minimum of 3 years of experience in field service engineering or a similar technical role.
• Strong knowledge of manufacturing systems, automation, and controls.
• Proficiency in reading and interpreting technical drawings and schematics.
• Excellent problem-solving skills with the ability to work independently and in a team environment.
• Strong communication and interpersonal skills, with a customer-centric approach.
• Willingness to travel extensively within the assigned regions (Eastern US and Canada) as required.

Technologies & Tools

The Field Services Engineer will engage with a variety of technologies and tools including but not limited to Programmable Logic Controllers (PLCs), Human-Machine Interfaces (HMIs), diagnostic software, data logging systems, and maintenance management systems. Familiarity with CAD software and simulation tools will also be advantageous for conducting technical assessments and providing solutions effectively.

Ideal Candidates

The ideal candidates for this position will possess strong technical acumen, a proactive attitude, and a passion for customer service. They should demonstrate adaptability in a dynamic work environment and exhibit a keen attention to detail when performing installations or maintenance. Successful candidates will thrive under pressure while maintaining a positive demeanor and will show commitment to excellence, safety, and teamwork through all phases of their work.