Field Services Engineer - Eastern US/Canada

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Written by AI from the job title and company, not by Arconic, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Field Services Engineer for Eastern US/Canada at Arconic will be responsible for the installation, maintenance, and repair of our advanced engineering and manufacturing systems. This role requires a strong technical background to troubleshoot and resolve issues that may arise in the field while ensuring high levels of customer satisfaction. The engineer will also collaborate closely with cross-functional teams to support client needs and drive continuous improvement initiatives in service delivery.

Job Responsibilities

• Perform installation, commissioning, and troubleshooting of Arconic's manufacturing systems at client sites across the Eastern US and Canada.
• Conduct regular maintenance checks and provide timely repairs to minimize downtime and ensure system functionality.
• Develop customer relationships by providing exceptional service and addressing technical inquiries and concerns.
• Document service activities and maintain accurate records of installations, repairs, and client communications.
• Collaborate with engineering and product management teams to provide feedback on product performance and customer needs.
• Assist in training customer personnel on system operation and maintenance practices.
• Provide support for system upgrades and new product launches, including test runs and client demos.

Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, or related field) or equivalent experience.
• Minimum of 3 years of experience in field service engineering or a similar role within a manufacturing environment.
• Strong knowledge of automation systems, robotics, and PLC programming.
• Proven troubleshooting skills, both mechanical and electrical.
• Excellent communication and interpersonal skills to effectively engage with customers and team members.
• Ability to work independently with minimal supervision and as part of a team.
• Willingness to travel extensively throughout the Eastern US and Canada.

Technologies & Tools

The Field Services Engineer will utilize various technologies and tools, including but not limited to PLCs, HMI software, CAD software for system layouts, diagnostic tools for troubleshooting, and remote monitoring systems. Familiarity with enterprise resource planning (ERP) systems and customer relationship management (CRM) software will also be beneficial for effectively managing client interactions and service workflows.

Ideal Candidates

Ideal candidates for the Field Services Engineer position at Arconic will exhibit a proactive and solutions-oriented mindset. They will possess strong analytical abilities and attention to detail, allowing them to identify problems and implement effective solutions swiftly. Effective time management and organizational skills are essential for managing multiple projects and priorities. Moreover, a strong commitment to customer service and the ability to foster lasting relationships will contribute to their success in this role.