Five9 Software Engineer / Data Analyst

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Written by AI from the job title and company, not by Prodware Solutions, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Five9 Software Engineer / Data Analyst at Prodware Solutions is a critical role that integrates software engineering and data analysis skills to enhance our Cloud Contact Center solutions. This position requires a professional who can develop software applications, analyze data trends, and provide insights to optimize operational efficiency. The successful candidate will work closely with cross-functional teams to ensure business requirements are translated into technical specifications, enhancing both user experience and data reporting capabilities.

Job Responsibilities

• Design, develop, and maintain software applications related to the Five9 platform.
• Analyze users' data requirements and develop reporting solutions that meet business objectives.
• Collaborate with business stakeholders to gather requirements and deliver actionable insights.
• Implement data models and algorithms to provide predictive analytics.
• Ensure the quality and integrity of data through testing and validation processes.
• Provide technical support and troubleshooting for software applications as needed.
• Document software processes, data definitions, and system architecture.
• Stay current with industry trends and best practices in software engineering and data analysis.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field.
• Minimum of 3 years of experience in software development and data analysis, preferably in a contact center environment.
• Proficiency in programming languages such as Java, C#, or Python.
• Experience with Five9 software and its APIs.
• Strong understanding of data visualization tools (e.g., Tableau, Power BI).
• Knowledge of SQL and experience working with relational databases.
• Ability to analyze complex data sets and deliver clear insights.
• Excellent problem-solving skills and attention to detail.

Technologies & Tools

The Five9 Software Engineer / Data Analyst will utilize a comprehensive set of technologies and tools, including Five9 platform components, SQL for database querying, programming languages such as Java and Python for software development, and various data visualization tools such as Tableau or Power BI for reporting. Familiarity with cloud architecture and API integrations will also be essential in this role.

Ideal Candidates

Ideal candidates for the Five9 Software Engineer / Data Analyst role will possess strong analytical and technical skills, combined with the ability to communicate effectively with both technical and non-technical team members. They should be proactive problem-solvers, demonstrating a keen interest in continuous learning and innovation. A collaborative mindset, coupled with the ability to adapt to changing business needs and technologies, will further enhance their success in this position.