Full Time

FT Customer Service Rep

National Fitness Partners

Full-time

Wellness and Fitness Services

Kernersville, NC

$35,000 - $48,000* / year (about $17–$23 an hour)

Job Description

Full - Time: Starting at $12 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Schedule: Monday-Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 4:00 PM.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

We Are Accountable – Self-starters who pursue excellence.
We Are Driven – Problem solvers who deliver results.
We Are Passionate – Positive energy with a real desire to help others.
We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

Growth Opportunities over 90% of our management team started as an entry level team member!
Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Shift-differential pay for select shifts
PTO for all employees
401K Retirement Fund (Employer match up to 4%!)
Health Insurance Options including Health, Dental, Vision, family life insurance, and more
Basic Life Insurance & Short-Term Disability I00% Company Paid!
Employee Assistance Program
Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

Answer phones in a friendly manner using information script
Greet members, sign up and tour new members, and log amenities.
Respond to member questions and concerns in a timely and professional manner
Process beverage or merchandise purchases through the point of sale system
Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
Provide a clean, sanitized and safe club environment.

??? people applied to this job

Report Job

The most unemployment pays a week runs from $235 in Mississippi to $1,208 in Washington. Compare the states →