Genesys Cloud - Operations Engineer

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Genesys Cloud - Operations Engineer based in the United States.

The Genesys Cloud - Operations Engineer is responsible for supporting, maintaining, and continuously improving enterprise contact center and telecommunications infrastructure. This role focuses on ensuring the availability, reliability, and performance of business-critical communication services, including Genesys Contact Center, Workforce Management (WFM), VoIP, and SIP technologies. You will oversee day-to-day operations, monitor systems, troubleshoot incidents, and implement changes to maintain service continuity. Working closely with internal technology teams, vendors, carriers, and business stakeholders, you will help resolve complex technical issues and strengthen operational performance. The position also offers opportunities to improve processes through scripting, automation, and AI-enabled solutions. This is a full-time remote role within a 24/7 operational environment, including participation in an on-call rotation and occasional travel for training or meetings.