GNOC Engineer, Cloud Operations

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Job Overview

The GNOC Engineer in Cloud Operations at Oracle plays a crucial role in ensuring the seamless operation and reliability of cloud services. This position involves proactive monitoring, incident management, and troubleshooting within a 24/7 Global Network Operations Center. The engineer will work closely with cross-functional teams to address service-related issues, optimize operations, and enhance system performance. Maintaining documentation and contributing to continuous improvement initiatives are also integral aspects of this role, ensuring that the highest standards of service quality are met.

Job Responsibilities

• Monitor cloud infrastructure and services for availability and performance, responding to alerts and incidents in a timely manner.
• Diagnose and resolve networking and application issues within a defined Service Level Agreement (SLA).
• Collaborate with engineering teams to implement improvements and streamline operational processes.
• Maintain detailed documentation of incidents, problem resolutions, and operational guidelines.
• Assist in capacity planning and resource allocation to support optimal cloud performance.
• Participate in root cause analysis (RCA) for critical incidents and drive the implementation of corrective actions.
• Ensure compliance with security protocols and operational policies.
• Provide ongoing support and training to junior staff within the GNOC team.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in a technical support or operations role, preferably in cloud or network environments.
• Proficient understanding of networking concepts and protocols (TCP/IP, DNS, etc.).
• Experience with cloud service providers such as Oracle Cloud, AWS, or Azure.
• Familiarity with monitoring tools and incident management systems (e.g., Nagios, Zabbix, ServiceNow).
• Strong analytical and problem-solving skills.
• Excellent communication skills and ability to work collaboratively in a team environment.

Technologies & Tools

The GNOC Engineer will utilize a variety of advanced technologies and tools to monitor and manage cloud operations effectively. Key technologies include cloud platforms such as Oracle Cloud, AWS, and Azure, along with monitoring systems like Nagios, Zabbix, and cloud-native monitoring solutions. Familiarity with scripting languages (e.g., Python, Shell) for automation and incident management software such as ServiceNow will also be important in this role.

Ideal Candidates

An ideal candidate for the GNOC Engineer position at Oracle will be proactive, detail-oriented, and adaptable to fast-paced environments. They should possess a strong technical aptitude along with a commitment to service excellence. Exceptional communication and teamwork skills are essential for effective collaboration with various teams. Furthermore, a continuous improvement mindset and a passion for technology will contribute to successful performance in this role, as the candidate will be expected to drive innovations and optimize processes to enhance service efficiency.