GNOC Engineer - Cloud Operations

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Written by AI from the job title and company, not by Oracle, so some details may not match this job. The employer's own page has the real description.

Overview

The GNOC Engineer - Cloud Operations at Oracle plays a pivotal role in ensuring the seamless functioning of cloud infrastructure and services. This position involves proactive monitoring, incident management, and troubleshooting of complex cloud-based systems to deliver unparalleled service availability and performance. The GNOC Engineer will collaborate with cross-functional teams to maintain operational excellence and improve service delivery, while adhering to best practices in cloud operations.

Job Responsibilities

• Monitor cloud infrastructure components and services for health, performance, and availability.
• Respond to and resolve incidents in a timely manner to minimize service disruptions.
• Perform root cause analysis on incidents and escalate issues as necessary to engineering teams.
• Document incident management processes, actions taken, and restore services promptly.
• Collaborate with cross-functional teams to implement and follow operational procedures.
• Utilize monitoring tools to create alerts and dashboards for system performance metrics.
• Participate in regular reviews of system performance and areas for improvement.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in a Global Network Operations Center (GNOC) or similar role.
• Strong understanding of cloud technologies, specifically within Oracle Cloud Infrastructure.
• Hands-on experience with incident monitoring and management tools.
• Proficient in scripting languages (e.g., Python, Shell) and automation tools.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and collaboration skills to work with diverse teams.

Technologies & Tools

The GNOC Engineer will utilize a variety of technologies and tools integral to maintaining cloud operations. Key technologies include monitoring and observability platforms such as Oracle Cloud Monitoring, Prometheus, and Grafana. Additionally, troubleshooting and diagnostics tools such as Splunk, AWS CloudTrail, and relevant incident management software will be employed. Familiarity with virtualization technologies and infrastructure as code (IaC) tools is also beneficial for automating cloud environments.

Ideal Candidates

Ideal candidates for the GNOC Engineer role will possess a proactive and analytical mindset, with a genuine passion for cloud technology. They should be detail-oriented, highly organized, and adept at multitasking in a fast-paced environment. A team player attitude combined with the ability to work independently is essential. Strong communication skills are crucial for effective collaboration with team members and stakeholders across the organization.