Healthcare Customer Service & Patient Retention Representative — Remote

About this kind of role

What a Healthcare Customer Service & Patient Retention Representative — Remote usually does. The employer's own details are in the listing.

Typically does: Handles inbound calls and written communications from patients and their families, addressing inquiries about services, billing, and scheduling. Provides support to patients navigating the healthcare system, ensuring a positive experience and resolving concerns. Works to proactively engage patients to encourage ongoing care and adherence to treatment plans, contributing to patient retention goals. Documents interactions and maintains accurate patient records within established systems.

Tools and skills: Proficiency in customer relationship management (CRM) software, electronic health records (EHR) systems, and Microsoft Office Suite is generally required, alongside strong communication, active listening, and problem-solving skills.

Good fit for: Individuals with a compassionate nature, excellent interpersonal skills, and a desire to help others are often successful in this role.