Help Desk Analyst

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Working at Knobelsdorff (KE)

Along with building state-of-the-art projects, we build meaningful careers, lasting opportunities, and teams of dedicated individuals who truly own their work. As a leading turnkey specialty contractor specializing in Automation, Electric, Energy, and Power Services, our team tackles challenging, cutting-edge projects that provide opportunities to build new skills, confidence, and gain valuable hands-on experience in a variety of different industries. We tackle industrial electrical installations, advanced automation systems, and renewable energy solutions.

Since our founding as a family-owned company in 1988, we've grown while staying true to our core value. Starting your career with KE means joining a culture that values your contributions, moves quickly, takes calculated risks, and celebrates team members who step up and own their work.

If you're ready to join a team where your voice matters, your growth is supported, and your impact is celebrated, KE is the place for you.

Job Purpose

This role supports the Technology Office and Help Desk team by providing first and second-level technical support, managing access provisioning, and supporting employee onboarding and offboarding. You’ll be responsible for troubleshooting technical issues, maintaining user access, and supporting day-to-day IT operations that directly impact uptime, user satisfaction, and secure technology operations. Success in this role means delivering timely, accurate support while maintaining strong documentation and a positive user experience, all while upholding KE’s commitment to Safety, People, Passion, and Performance. If you're someone who takes pride in doing things the right way and thrives in a fast-moving environment, this position is built for you.

What You’ll Do

You’ll be part of a team that gets things done, works with purpose, and takes pride in the results. Your day-to-day responsibilities may include:

• Resolve Level 1 and Level 2 technical issues and ensure proper escalation of Level 3 issues.
• Troubleshoot Microsoft 365 applications, hardware, endpoints, and basic networking issues, including DNS, DHCP, and VPN.
• Manage user accounts and access while maintaining accurate access records and least-privilege principles.
• Coordinate device and account readiness for employee onboarding and offboarding.
• Log and track support tickets through resolution while meeting service-level expectations.
• Maintain IT documentation, support guides, and knowledge-base resources.
• Provide professional, user-focused technical support and clearly explain solutions to non-technical users.
• Collaborate with the Technology team and escalate issues appropriately.