Hybrid IT Support Technician

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Written by AI from the job title and company, not by Jobot, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Hybrid IT Support Technician at Jobot plays a crucial role in maintaining and enhancing our IT infrastructure, providing first-level technical support, and ensuring seamless operations across both on-site and remote environments. This position combines technical expertise with excellent communication skills to assist users with hardware and software issues, perform routine system maintenance, and collaborate with team members to foster an efficient and productive IT atmosphere.

Job Responsibilities

• Provide first-line technical support to end-users, addressing hardware and software issues in a timely manner.
• Troubleshoot and resolve network connectivity problems across various platforms.
• Perform routine maintenance of computers, printers, servers, and network equipment.
• Assist with the setup and configuration of new IT equipment.
• Document incidents and resolutions in the ticketing system to maintain an accurate support database.
• Collaborate with IT teams to implement technology upgrades and enhancements.
• Conduct training sessions for staff to optimize the use of IT resources.
• Monitor system performance and recommend improvements as necessary.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with networking concepts and protocols.
• Experience with ticketing systems and remote support tools.
• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication abilities.

Technologies & Tools

The Hybrid IT Support Technician will utilize a variety of technologies and tools including, but not limited to, remote desktop software, ticketing systems (such as Zendesk or Jira), antivirus and endpoint protection software, network monitoring tools, and standard office productivity suites. Familiarity with cloud services and collaboration tools like Microsoft Office 365 and Google Workspace will also be beneficial in performing daily tasks effectively.

Ideal Candidates

Ideal candidates for the Hybrid IT Support Technician position are proactive problem solvers with a strong customer focus. They possess excellent communication skills and the ability to explain technical concepts to non-technical users. A collaborative spirit, coupled with the ability to work independently, is essential in adapting to the dynamic needs of the organization. Additionally, candidates who are eager to learn and keep up with the latest industry trends and technologies will excel in this role.