Hybrid IT Support Technician

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Written by AI from the job title and company, not by Jobot, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Hybrid IT Support Technician at Jobot will be responsible for delivering high-quality technical support, facilitating the smooth operation of IT systems, and ensuring the optimal performance of various technologies utilized within the organization. This role requires a versatile individual capable of providing assistance both on-site and remotely, addressing hardware and software issues, and contributing to the continuous improvement of IT services. The technician will work collaboratively with different teams to maintain and enhance the IT infrastructure, while ensuring a positive customer experience through effective problem-solving and communication skills.

Job Responsibilities

• Troubleshoot and resolve hardware and software issues for employees, both on-site and remotely.
• Monitor and maintain IT systems to ensure stable and efficient operations.
• Assist in the installation and configuration of new hardware, software, and network components.
• Provide timely user support and training for IT applications and tools.
• Document and track incidents and requests in the IT service management system.
• Collaborate with IT team members to implement system upgrades and enhancements.
• Participate in the development and enforcement of IT policies and procedures.
• Conduct regular assessments of technology resources and recommend improvements to management.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor’s degree preferred.
• A minimum of 2 years of experience in IT support, help desk, or a similar role.
• Proficient in troubleshooting Windows, macOS, and Linux operating systems.
• Strong understanding of networking principles and basic network troubleshooting.
• Experience with hardware diagnostics and repairs.
• Knowledge of remote support tools and IT service management systems.
• Excellent communication skills, both verbal and written.

Technologies & Tools

The Hybrid IT Support Technician will engage with a range of technologies including Windows Server, Active Directory, Microsoft Office Suite, virtualization tools, and remote desktop applications. Familiarity with ticketing systems such as ServiceNow or JIRA, as well as experience with hardware from major manufacturers like Dell and HP, is essential. The role may also involve working with cloud services like AWS or Azure, so knowledge in these areas is advantageous.

Ideal Candidates

The ideal candidate will possess a proactive and customer-oriented mindset, exhibiting a natural aptitude for technology and a genuine desire to support others. They should demonstrate strong analytical and troubleshooting skills, coupled with the ability to work under pressure and manage multiple tasks simultaneously. Adaptability and a willingness to learn new technologies are crucial in keeping up with the evolving landscape of IT services, making them a valuable addition to the Jobot team.