Hybrid IT Support Technician

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Job Overview

Jobot is seeking a diligent and detail-oriented Hybrid IT Support Technician who will be responsible for providing comprehensive technical support to our employees across multiple locations. This position entails troubleshooting hardware and software issues, maintaining IT equipment, and assisting in the implementation of IT initiatives. The ideal candidate will demonstrate strong communication skills and the ability to work independently while contributing to a collaborative environment.

Job Responsibilities

• Provide technical support to end-users through various communication channels including phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues on-site and remotely.
• Install, configure, and maintain desktop and laptop systems, peripherals, and mobile devices.
• Assist with network configuration and support, including Wi-Fi and VPN connectivity.
• Document and track issues, resolutions, and service requests in the ticketing system.
• Participate in the deployment of new technologies and upgrades across the organization.
• Develop and maintain user guides and technical documentation for IT processes.
• Support IT projects as needed, ensuring that deadlines and goals are met.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• 2+ years of experience in an IT support role, preferably in a hybrid or remote work environment.
• Proficient in troubleshooting Windows and Mac operating systems.
• Knowledge of IT security fundamentals and network protocols.
• Strong interpersonal and communication skills, with the ability to convey technical information to non-technical users.
• Experience with ticketing systems and IT management tools.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional are a plus.

Technologies & Tools

The Hybrid IT Support Technician will work primarily with Windows and macOS operating systems, utilizing a variety of software tools including ticketing systems (e.g., Jira, ServiceNow), remote support tools (e.g., TeamViewer, AnyDesk), and collaboration platforms (e.g., Microsoft Teams, Zoom). Familiarity with network configuration tools and antivirus software will also be beneficial for supporting our users effectively.

Ideal Candidates

The ideal candidate for this position is someone who possesses a proactive attitude and excels in problem-solving. They should be adaptable and receptive to new technologies, demonstrating a commitment to ongoing learning and improvement. Strong organizational skills and the ability to prioritize tasks effectively in a fast-paced environment are essential. Additionally, a team-oriented mindset and a customer-centric approach to IT support will contribute to their success in this role.