Hybrid IT Support Technician

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Written by AI from the job title and company, not by Jobot, so some details may not match this job. The employer's own page has the real description.

Overview

The Hybrid IT Support Technician at Jobot will play a crucial role in ensuring seamless technology operations across the organization. This position involves a combination of remote and on-site support responsibilities, engaging with end-users to troubleshoot and resolve technical issues, maintain systems, and implement software solutions. The ideal candidate will demonstrate technical expertise, strong communication skills, and a proactive approach to problem-solving in a dynamic environment.

Job Responsibilities

• Provide technical support to end-users via phone, email, and in-person, addressing a broad range of IT-related issues.
• Troubleshoot hardware and software problems, including operating systems and application software support.
• Install, configure, and maintain computer systems, networks, and peripherals to optimize system performance.
• Monitor IT infrastructure and proactively resolve issues to minimize downtime.
• Assist in the setup of new employees, including account creation and hardware provisioning.
• Document all technical procedures and user interactions in the ticketing system for future reference.
• Work collaboratively with the IT team on system upgrades, installations, and technology-related projects.
• Train end-users on software applications and best practices for maintaining their devices and data security.

Qualifications

• A Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• Proven experience in IT support roles, preferably in a hybrid or remote environment.
• Strong understanding of Windows and Linux operating systems.
• Experience with common business applications such as Microsoft Office Suite.
• Familiarity with networking concepts, protocols, and hardware.
• Excellent problem-solving abilities and attention to detail.
• Outstanding communication skills, with the ability to convey technical information to non-technical users.
• A relevant IT certification (e.g., CompTIA A+, Network+, or Microsoft Certified Solutions Expert) is a plus.

Technologies & Tools

The Hybrid IT Support Technician will utilize a variety of technologies and tools including remote desktop applications, ticketing systems (such as JIRA or Zendesk), network monitoring software, and standard office productivity tools. Knowledge of cloud services such as Microsoft Azure or Amazon Web Services (AWS) will also be beneficial in supporting the organization’s infrastructure.

Ideal Candidates

The ideal candidates for the Hybrid IT Support Technician position are individuals who are adaptable, detail-oriented, and have a strong customer-service mindset. They exhibit a passion for technology and a keen desire to troubleshoot and resolve issues efficiently. Candidates should possess the ability to work independently and collaboratively within a team, demonstrating excellent time management skills to prioritize tasks effectively in a fast-paced environment.