Hybrid IT Support Technician

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Written by AI from the job title and company, not by Jobot, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Hybrid IT Support Technician at Jobot is responsible for delivering top-notch technical assistance to our users both remotely and on-site. This role involves troubleshooting a variety of IT issues, managing user accounts, and ensuring the smooth operation of hardware and software across our organization. The ideal candidate will demonstrate a commitment to excellence in customer support, technical proficiency, and a proactive approach to problem-solving. Successful technicians will work closely with various stakeholders to maintain productivity and efficiency within the company’s IT infrastructure.

Job Responsibilities

• Provide technical support to end-users via phone, email, and in-person interactions.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Assist in the setup and configuration of new hardware and software systems.
• Maintain and manage user accounts and access permissions across various systems.
• Document all support activities and solutions in the IT ticketing system.
• Coordinate with IT team members to escalate complex issues and collaborate on solutions.
• Participate in regular IT maintenance tasks, including system updates and backups.
• Provide training and support to users on new technologies and system features.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• Minimum of 2 years’ experience in IT support or a related technical role.
• Proficient in Windows and Mac operating systems.
• Strong understanding of networking concepts and protocols.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, Network+, or equivalent are highly desirable.

Technologies & Tools

The Hybrid IT Support Technician will work with a diverse range of technologies, including but not limited to Microsoft 365, Windows Server environments, VOIP phone systems, and various remote desktop tools. Proficiency in ticketing systems like ServiceNow or JIRA, as well as familiarity with networking hardware such as routers and switches, will be essential for success in this role.

Ideal Candidates

The ideal candidates for the Hybrid IT Support Technician position at Jobot will possess strong analytical and troubleshooting skills, allowing them to identify and resolve issues efficiently. They should have a customer-centric mindset, demonstrating patience and understanding when assisting users. A commitment to continuous learning and adapting to new technologies is crucial, as is the ability to thrive in a fast-paced, dynamic environment. Furthermore, candidates should be self-motivated individuals who can manage their time effectively, balancing multiple tasks while maintaining high-quality support.